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Terms and conditions of use

1. Use of Direction BCN

1.1 Direction BCN is available to all users (hereinafter referred to as “User” or “You”), subject to these general terms and conditions (hereinafter “T&Cs”). When You make a purchase on the website or use this website in any way, You accept these T&Cs..

1.2 This Website is owned and operated by Direction BCN LTD (hereinafter, “Direction BCN”).

1.3 The User states to be of legal age and possesses the necessary legal capacity to comply with this agreement and use the Website in accordance with these T&Cs, which are understood and acknowledged in full. The User shall be responsible for safeguarding any passwords provided by Direction BCN in order to enter the website, and guarantees that no unauthorised third parties shall gain access to them. The User is liable for any financial consequences derived from the undue use of this Website by unauthorised third parties using said passwords. The User declares that all information provided by them in order to enter the Website, before and during use, is true, complete and accurate and warrants keeping this information updated

1.4 This Website is solely and exclusively for the User’s personal use. It is prohibited to modify, reproduce, duplicate, copy, distribute, sell, resell, or exploit it in any way for commercial ends or equivalent purposes.

1.5 The User agrees to not use this Website for illegal or improper purposes. In particular, the User accepts that the products or services purchased through this Website are for their own use or consumption, or for the use and consumption of the persons in whose name they are legally authorised to act. The User may not resell the products or services purchased through this Website to third parties. Direction BCN reserves the right to deny access to the Website at any moment with no prior notice.

2. Operation of the website

2.1 Through this Website, Direction BCN offers. When You purchase travel products or services through this Website, it is formalized into an agreement directly with the Travel Provider/s. Direction BCN does not enter into the contractual relationship relating to the products or services that You purchase, unless expressly indicated as such.

2.2 The term “Travel Provider” includes, as appropriate, airlines, tour operators, holiday package suppliers, hotels, hotel chains and Hotel Aggregators, insurance providers, vehicle suppliers and cruise lines

2.3 Direction BCN will assist You in the purchase of products or services, intervening in your name for the procurement of said purchases with the Travel Provider/s. This agreement is subject to the terms and conditions of each travel Provider, who can limit or exclude their responsibility. In order for You to review the terms and conditions of your corresponding Travel Provider. You may contact them directly. Ensure that You consult the applicable terms and conditions of your Travel Provider/s, especially those relating to cancellation fees

2.4 By using this Website to purchase products or services, You authorise Direction BCN to act as your representative during the procurement process from the corresponding Travel Provider/s, as well as for the payment of these products or services on your behalf, as necessary, in order to guarantee that the transaction between You and your Travel Provider/s is carried out correctly.

2.5 After ordering your purchase, You will receive a confirmation email, which shall act as a contractual document. This first confirmation email shall contain all the details of the products or services requested. We shall then confirm that your purchase has been entered correctly in the system of your Travel Provider/s and that payment can be processed correctly. Our obligation to process your purchase is subject to payment having been made in full.

2.6 We reserve the right to cancel your purchase in the event of having reasonable motives to believe it is fraudulent. In these circumstances we will attempt to contact You, using the email address provided during the search, comparison and selection process, or through your bank. In the event of not being able to contact You or your bank, your purchase shall be automatically cancelled.

2.7 In compliance with article 27 of Law 34/2002, of 11 July, of the Information Society Services, we inform You that the email document through which the agreement is formalised is the confirmation emails. This information, apart from being sent to You by email, shall be filed in the Direction BCN records and may be accessed at any moment, as requested.

2.8 In relation to the optional or special requests options relating to any product (e.g. meals, disabled facilities, child seats etc.), Direction BCN reminds to You that it cannot guarantee any such requests, since Direction BCN only pass these requests on to the corresponding Travel Provider/s. You have to confirm with the Travel Provider or hotel whether such special requests can be fulfilled and carried out. In addition we must expressly inform You that the request for any optional or special elements, concerning flight purchases, could cause a delay to the issuing of your ticket, with a consequent risk of an increase in the airline rate or of no spaces being available when the travel Provider processes your request.

3. Conditions of purchase

3.1 Cancellations and changes

3.1.1 The chance to modify or change a travel product or service booked through this Website, and the manner in which to do so, will depend on the terms and conditions of your Travel Provider/s, associated to the fare type selected. Therefore, it may not be possible to cancel or modify the products or services requested, or it may be necessary to comply with specific requirements.

3.2 Prices and payment terms

3.2.1 The total price of your purchase along with the corresponding breakdown will be shown once You have selected all the specific products or services You would like to purchase, before the actual purchase process begins.

3.2.2 For the purpose of providing greater security, You will be requested to enter your credit/debit card information for each purchase You make. This information will not be saved in our systems beyond processing payment for your purchase.

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